Frequently asked questions

We’ve gathered some of the most common questions and answers to help you navigate our services with ease. Whether you're curious about how things work, need assistance, or just want to learn more, you’ll find everything you need right here. If your question isn’t listed, feel free to reach out to us directly!

PetDoctors 365 is an online medical platform that connects you with healthcare professionals through video, audio, and chat consultations. Our services are available 24/7, allowing you to access quality healthcare anytime, anywhere, and in your preferred language.

To get started, simply visit our website or download the PetDoctors 365 app. Click on "Register" and fill in your details. Registration is quick, easy, and free!

After registering, you can search for doctors by specialization, language, availability, or price. Once you find a suitable doctor, select an available time slot, and book your consultation. You’ll receive a confirmation and a link to join the consultation at the scheduled time.

Yes, if your consultation requires a prescription, your doctor can provide one through the platform. The prescription will be sent to you digitally, which you can then use at your pharmacy.

The Second Opinion service allows you to submit your medical reports and receive personalized advice from multiple experts. You can review the responses, compare recommendations, and select the doctor you want to consult further for just €9.90.

Absolutely. We take your privacy and data security seriously. All your personal and medical information is stored securely and is only accessible to your chosen healthcare provider during your consultation.

PetDoctors 365 supports consultations in 11+ languages, ensuring you can communicate with your healthcare provider in a language you're comfortable with.

Payments are processed securely through the platform. You can pay using various methods, including credit cards and other popular payment options. The cost of each consultation is clearly displayed before you book.

If you're not satisfied with your consultation, please contact our customer support team. We are committed to providing quality service, and we will work with you to address any issues, including potential refunds where applicable.

For any questions or assistance, you can reach our customer support team through the "Contact Us" section on our website or app. We’re available to help 24/7.

Connect with Confidence

Choose PetDoctors 365 to meet your pet’s health needs with top-tier veterinary professionals, all from the comfort of your home!

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Need a second opinion or prescription?

Send your request with your medical reports and we carefully select the right medical expert for your specific condition to review your case.

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